Privacy policy

1. Data controller

The controller responsible for processing your personal data is:

AuraSkin SRL
Rue J. Bogemans 249
1780 Wemmel, Belgium

Company number: 0777.328.009
VAT: BE 0777.328.009

E-mail: info@auraskin.be
Phone: +32 471 85 25 95

2. Data we may collect

Depending on your interaction with AuraSkin, we may process:

• your first and last name;
• your e-mail address;
• your phone number;
• the name of your company or institute;
• your VAT number;
• the size of your business;
• the information you voluntarily provide us in a message;
• the information necessary to organise an appointment;
• certain technical data related to your use of the site, such as information about your browser, device, IP address and browsing, when its collection is authorised.

We do not ask you, via the site, to provide us with special categories of personal data such as data concerning your health.

3. Why do we use your data?

We may use your data to:

Respond to your requests Process a request for information, a demonstration request, a commercial request or any other request you send us.

Organise your appointments Plan and manage a demonstration, call or meeting with our team.

Follow up commercially on your request Contact you again regarding a request you initiated and follow up on our exchanges.

Ensure the site's operation and security Maintain the site, prevent abuse and resolve any technical issues.

Measure and improve site performance Where permitted by applicable law and, where required, after obtaining your consent, we may use statistical tools to understand how the site is used and improve its operation.

Measure our advertising campaigns Subject to your consent where required, certain technologies may allow us to measure the effectiveness of our advertising campaigns and better understand the actions taken after an advertisement is displayed or clicked.

4. Legal bases

Depending on the situation, AuraSkin processes your data on one of the following legal bases:

• pre-contractual measures or the performance of a contract, notably when you contact us to obtain information about our products or services;
• our legitimate interest, notably to respond to certain requests, follow up on our professional relationship, protect our site and ensure the smooth running of our activities, subject to your rights and freedoms;
• your consent, notably for certain cookies, statistical tools or advertising technologies where legally required;
• compliance with our legal obligations, when we are required to retain or communicate certain information under the law.

Where processing is based on your consent, you may withdraw it at any time.

5. Appointment booking — Calendly

AuraSkin uses Calendly to enable the booking of certain appointments.

When you use Calendly, certain information necessary to organise the appointment may be processed by Calendly on behalf of AuraSkin.

Calendly may process the information you provide when booking, as well as certain information necessary for scheduling the appointment.

Calendly has its own measures and commitments relating to data protection.

Some processing carried out as part of this service may involve data transfers outside the European Economic Area. Where necessary, such transfers are governed by the mechanisms provided for by applicable regulations.

6. WhatsApp and Google Meet

Depending on your preferences and the circumstances, our exchanges or certain appointments may also take place via WhatsApp or Google Meet.

When you choose to use these services, their providers may process certain data in accordance with their own privacy policies.

We invite you to consult the privacy policies of the relevant services for more information on their processing.

7. Hosting and e-mail

The website as well as AuraSkin's professional e-mail address are hosted by Hostinger.

As part of providing its technical services, Hostinger may be required to process certain data on behalf of AuraSkin.

8. Statistical and advertising tools

Subject to your cookie preferences and applicable legislation, our site may notably use:

• Google Analytics (GA4);
• Google Tag Manager;
• Google Ads;
• Meta Pixel.

These technologies may process certain information relating to your device and browsing in order to measure site usage, conversions, and the performance of our advertising campaigns.

Where your consent is required, these technologies must only be activated after your choice.

You may change or withdraw your preferences at any time via the cookie settings available on our site.

For more information, see our Cookie Policy.

9. Data recipients

Your data is accessible only to the people and providers who need it for their duties.

This may notably include:

• authorised members of the AuraSkin team;
• our technical service providers;
• our hosting provider;
• our appointment-scheduling providers;
• the providers of the statistical and advertising tools used on the site;
• public authorities where the law requires us to disclose certain information.

We do not sell your personal data.

10. Retention period

Data relating to prospects and commercial requests is kept for a maximum period of 2 years from the last contact, unless a different period is required due to a legal obligation, an ongoing contract, or the defence of our rights.

Data that becomes necessary as part of a contractual relationship may be kept for the periods imposed or authorised by applicable legislation.

The periods relating to cookies and other trackers are specified in our Cookie Policy.

11. International transfers

Some of our technology providers may process data outside the European Economic Area.

Where required by regulation, such transfers are governed by a mechanism recognised under the GDPR, notably an adequacy decision or standard contractual clauses approved by the European Commission.

12. Security

AuraSkin implements reasonable technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, alteration or destruction.

Access to data is limited to persons who need it for their duties.

13. Your rights

In accordance with the GDPR and under the conditions it provides for, you may notably request:

• access to your personal data;
• rectification of incorrect or incomplete data;
• erasure of your data;
• restriction of its processing;
• objection to certain processing;
• portability of your data where this right applies;
• withdrawal of your consent at any time where processing is based on it.

To exercise your rights:

info@auraskin.be

To protect your data, we may request information allowing us to reasonably verify your identity where necessary.

14. Complaint to the Data Protection Authority

If you believe that your personal data is not being processed in accordance with applicable regulations, you have the right to lodge a complaint with the competent supervisory authority.

In Belgium, this is the Data Protection Authority (APD/GBA).

15. Changes

AuraSkin may amend this privacy policy to reflect changes in its activities, the technologies used, or applicable regulations.

The last update date is shown at the top of this page.